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FAQ
Purchasing
Purchasing
Payment
What are the buyers fees?
How can I place an order?
Which payment methods are possible?
How to pay with a credit card?
How to pay with paypal?
Is that possible to pay with different paying methods ?
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Order tracking
How to confirm the receipt of an order?
When will I receive my order?
How to know if the item is available?
Delivery
What is hand delivery ?
How much does the shipping cost?
How can I track my delivery?
How long do I have to pick up my parcel at the postal service?
How many kinds of shipments there are?
Return
My seller didn't confirm the receipt of his item, how do I do ?
Wich items are neither exchangeable nor refundable?
Why my return request is refused ?
What are the steps in using the money back guarantee ? Who do I return my item to ?
How do I get my refund ?
What is back on sale?
Refund
How do my refund is done ?
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