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I received my item in return, I have a complaint.

Your return has been returned and you have a complaint.

If you are in one of these situations:

  • Your item is not in the same condition that when you sent it.
  • Your item is damaged.
  • Your item is not the one that you sent.

You have to open a claim without fail to our Customer Care by the form available on the Help page, joining:

  • Pictures of the item while its shipment.
  • Pictures of the item and its packing during receipt.

In case of complaint, we invite you to keep your delivery receipt.

 

While awaiting a return from us, we invite you to keep the item and its packing in the condition of the receipt.

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