When a buyer ask a return:
- Our team check that the return has been asked in the period of 48h of the money back guarantee.
- If so, we give him your postal address that you filled in Edit my shop so that the item will be returned to you.
- Your buyer has 48h to give the tracking number.
- Inform us about the good receipt of the item in My Account > Pending Sales > "I received item".
Do not forget to confirm receipt of your item, it will be back on sale and your buyer refunded.