The anti-counterfeiting is our actual fight.
Before putting online an item, risked brands, our legal team check proof of authenticity provided by seller (serie number, bill, authenticity card, etc).
Need to be reassured to 100%? You have many possibilities:
- The Garantee of Authenticity
A doubt on the authenicity beyond the 48h ? A month? A year?
The Guarantee of Authenticity is valid for life. No matter the date of the order, we always be available in case of doubt on the authenticity.
If you didn't use your money back guarantee and you have a doubt on the authenticity after your purchase, you can contact the legal team to request a return to Videdressing.
At receipt, the item will be controled by our legal team. If it's authentic, you will have to get it back.
In the other way, we will full refund you.
- The Money Back Guarantee
When you order on our website, you have a Money Back Guarantee.
The size doesn't fit ? You don't like the item ? Doubt on the authenticity ? You can ask a return for any reasons during 48h following the receipt.
For more informations, we invite you to check our section Satisfied or refunded.
- The Option of Certification
Before ordering, you can ask to the seller to offer you the Certificate of Conformity*.
The Certificate of Conformity can be asking to the seller when the item is eligible. The sticker "Luxe Certified" shows the eligibility of the item.
If the seller offer the Luxe Certificate, the mention is showed up on the product description.
First of all the item will be sent to our offices to be controled phsically.
To offer quality service and give you the best satisfaction, we check the authenticity but also the conformity.
The Certificate of Conformity will be sent in the parcel too.
If your seller didn't offer you the Certificate of Conformity, the item is shipped to you directly.
*The Option of Certification is charged 30€ for the seller.