How does the money back guarantee work ?

A unique and available service only on Videdressing: the money back guarantee. 

Because, after all, every body can change his mind.

You got the possibility to return your parcel is you're not satisfied of it. 

Every return request has to be done in 48h following the receip of item (including public holidays and weekend ).

For exemple, if the tracking online shows that the parcel has been delivered on 24th May, the request return has to be done on 26th May at the latest.

Quick and simple: I ask the return, I return my item to my seller or to Videdressing and I'm refunded.

Every rule can has some exceptions, for hygienic reasons, the guarantee can't be applied to these following categories: beauty products, underwears, socks, tights and swimsuits, items delivered by hand also.

For more informations, check our section How to return my item.