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Why my return request is refused ?

There are several reasons why Customer Service can refuse your return: 

  • The 48h of garantee period didn't have been respected (14 days for whole sellers). This period belongs to the status tracking of the carrier when it has been delivered to your address.

 

  • You want to return beauty products (perfume, cream), underwears, socks, tights or swimwear (beach products, paero): the garantee can't be applied on it for hygiene reasons.

 

  • You chose hand delivery for your order. You checked the item did fit you while the meeting and your seller has been paid automatically.
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